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FreshService Service Desk User Training


Content
  • Freshservice - A Quick Overview
  • Fresh Service Demo
  • Incident Management in Freshservice
  • Problem Management in Freshservice
  • Change Management in Freshservice
  • Freshservice Change Lifecycle
  • Service Catalog in Freshservice
  • Asset Management in Freshservice
  • Contract Management in Freshservice
  • Project Management - Freshservice
  • Analytics Overview
  • Setting up your support email address in Freshservice
  • Adding Custom URL to your service desk
  • Freshservice Employee Onboarding
  • Employee Onboarding in Freshservice
  • Onboarding made easy with multiple Service Requests
  • Using Active Directory SSO for remote login in Freshservice
  • How to NOT let urgent tickets fall through the cracks using Freshservice
  • How to optimize Request Fulfilment using Freshservice
  • Freshservice Dashboard
Completion rules
  • All units must be completed
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